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Start getting care

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Here’s when you can start getting care with Healthy Louisiana:

As soon as you qualify for Medicaid or LaCHIP

You can start getting health and dental care services as soon as you or your family members qualify for Medicaid or LaCHIP.

After you are in a Healthy Louisiana health plan or dental plan

After you join a Healthy Louisiana health plan you can call your Primary Care Provider (PCP) to make appointments if you need care. If you have questions about your health care, call your health plan. When you go to a health appointment, take your Medicaid card and your new health plan ID card with you.

After you join a Healthy Louisiana dental plan, you can call your Primary Dental Provider (PDP) to make appointments if you need care. If you have questions about your dental care, call your dental plan. When you go to a dental appointment, take your Medicaid card and your dental plan ID card with you.

If you choose a health plan or dental plan

You will get a letter from Healthy Louisiana confirming your health plan or dental plan.  It will list the new plan you chose and any other Healthy Louisiana plan you are a member of.  It will also list your doctor and dental provider, if you chose one. The letter will tell you when you can start using the plans and seeing your doctor and dental provider.

If you do not choose a health plan or dental plan

We will choose a health plan and dental plan for you if you are eligible. You will get a letter telling you the names of your plans. The letter will also tell you the date you can start using health plan and dental plan services. For questions call Healthy Louisiana at 1-855-229-6848 (TTY: 1-855-526-3346).

You will also get a letter and plan ID cards from your health plan and dental plan

Take your health plan ID card to all your medical visits. Take your dental plan ID card to all your dental visits.

If you have questions about health plan or dental plan services or about providers, call your health plan or your dental plan.