Go paperless

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Go Paperless with Healthy Louisiana

Now you can go paperless with Healthy Louisiana. Paperless means you stop getting paper letters by mail and get them online instead. You will get an email and/or text message when you have a letter to view online.

Once you enroll (join a plan), you may choose to go paperless. There are three ways to sign up:

•    Phone: Call Healthy Louisiana at 1-855-229-6848 (TTY: 1-855-526-3346).
•    Online: Log in to your account and go to the Enrollment and Contact Information page.
•    Mobile app: Search for Healthy Louisiana on Google Play or the App Store.

You may sign up for emails, text messages or both. 

If you have more than one person on your case, only one person needs to sign up to go paperless. You can only use one email address and cell phone number for your case. The email address and/or cell phone number you use will get a message when you have a letter to view online.

Once you go paperless, you will not get any letters by mail. All of your letters will be online in your Healthy Louisiana account. 

Going paperless is faster than getting letters by mail. You can view letters in your account as soon as they are ready, so you do not have to wait for the mail. 

Going paperless is also easier. The letters in your account will never expire, so you do not have to keep copies of letters mailed to you. You can go back to read them in your account at any time.

You may opt out of (stop) paperless at any time. If you do, you will get letters by mail again.