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Changing your health plan or your dental plan

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Your health plan and dental plan

When you apply for Healthy Louisiana, you will choose a health plan and a dental plan, and may choose a Primary Care Provider (PCP) and Primary Dental Provider (PDP), for each family member who has Medicaid or LaCHIP. Your health plan will provide any physical health services you qualify for and mental health and substance use treatment services you need. Your dental plan will provide your dental services.

If you do not choose a health plan or dental plan, Healthy Louisiana will choose for you. Healthy Louisiana will send you a confirmation letter in the mail. It will tell you all Healthy Louisiana plans you are in.

How to change health plan or dental plan:

In the first 90 days, you can change your health plan or dental plan:

  • Online, or
  • By phone with Healthy Louisiana at 1-855-229-6848 (TTY: 1-855-526-3346).  Ask to change your health plan or dental plan. Some agents speak Spanish. We have free interpreter services for other languages.

After the first 90 days:

You can change your health plan or dental plan for certain reasons. Reasons include your plan changing services you need, or you cannot get certain care you need. You can change your health plan and dental plan:

  • Online,
  • On the Health Louisiana mobile app, or
  • By phone with Healthy Louisiana at 1-855-229-6848 (TTY: 1-855-526-3346). Ask for a transfer form. Some agents speak Spanish. We have free interpreter services for other languages.

Once a year:

You can change plans during open enrollment. You will receive a letter before open enrollment with all the information you need to change plans.