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FAQs

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We're here to help you understand your health care choices!

These Frequently Asked Questions (FAQs) answer some questions you may have.

If you have other questions, call the Healthy Louisiana at 1-855-229-6848 (TTY: 1-855-526-3346).

How do I apply for Medicaid?

There are four ways you can apply for Medicaid.

  1. Apply, or renew coverage for any Medicaid program online. Go to the Louisiana Self Service Portal.
    Once you submit the online application, the Medicaid office gets it right away. It’s faster than mailing or faxing a paper form!
  2. Call the Medicaid hotline for free help applying at 1-888-342-6207.
  3. Call or visit any Medicaid Application Center in Louisiana. For a list of application centers, click here.
  4. Download and print an application for any Medicaid program. To download the form, click here.
    Mail or fax the form to:
    Healthy Louisiana
    P.O. Box 1097
    Atlanta, GA 30301-9913
    Fax: 1-877-523-2987

What is Healthy Louisiana?

Healthy Louisiana is a state program that helps people in enroll in (join) a health plan to get their health care services. Before you can join the program, the Louisiana Department of Health must decide if you qualify for Medicaid.

As a member of Healthy Louisiana, you will choose your health plan. You will also choose a Primary Care Provider (PCP) to manage you and your family's health care.

Do I have to pay premiums or co-pays once I enroll with a health plan?

You will not have premiums (monthly costs for coverage). You may have small co-pays (fees) that you pay when you get some services, including prescription drugs.

Once enrolled in a health plan, do I still need to call Medicaid about my health care?

You will qualify for Healthy Louisiana as long as you qualify for and are enrolled in Medicaid. You still need to respond to letters from Medicaid. These may include letters about renewing Medicaid enrollment for family members who qualify.

You need to tell Medicaid when you change your address or phone number. You also need to tell Medicaid when there are changes your household, such as a new baby arrives or a child moves out of the home. You can tell Medicaid about these changes online at LA Medicaid. Or you can call Medicaid at 1-888-342-6207.

Can new members change health plans?

Yes. If you are a new member in Healthy Louisiana and you want to change your health plan for next month, you must make the change before 6:00 p.m. on the date listed below:

  • March 28, 2019
  • April 29, 2019
  • May 30, 2019
  • June 27, 2019
  • July 30, 2019
  • August 29, 2019
  • September 27, 2019
  • October 30, 2019
  • November 26, 2019
  • December 27, 2019

You must choose your new health plan before 6:00 p.m. on these dates to be enrolled for the next month.

When is open enrollment for Medicaid expansion members?

Open enrollment for Healthy Louisiana members who enrolled through the recent Medicaid Expansion is based on when you enrolled. You must choose your new health plan by the date you were told in the letter you received from Healthy Louisiana. Otherwise you must stay in your current health plan until the next open enrollment period in 2018, unless you have a good reason to change.

What if I have questions or complaints?

If you have questions or complaints about your health plan or PCP, contact your plan’s customer service department. Find out how to contact your plan at Contact Us.

Is there a mobile app?

Yes. To get the free app, search for Healthy Louisiana on Google Play or the App Store.

You can use the app to:

  • Compare health plans
  • Search for providers
  • Enroll (join a plan)
  • Choose a primary care provider (PCP)

There is now a new version of the app with updates and new tools. Now you can:

  • Use the app in Spanish
  • Search for providers based on your current location
  • Find nearby providers on a map
  • Get directions to providers from your location

Download the free app today.

How do I sign up for emails or texts?

You can get emails, texts, or both from Healthy Louisiana. You will get an email, text message, or both when you have a letter in your online account.

Once you enroll (join a plan), you may choose to get emails, texts, or both. There are three ways to sign up:

•    Phone: Call Healthy Louisiana at 1-855-229-6848 (TTY: 1-855-526-3346).
•    Online: Log in to your account and go to the Enrollment and Contact Information page.
•    Mobile app: Search for Healthy Louisiana on Google Play or the App Store.

 

Once you sign up, you will get emails, texts, or both that tell you when enrollment letters are available in your Healthy Louisiana account. You will still get other important letters from Medicaid by mail.

You may opt out of (stop) emails and texts at any time. If you do, you will get all letters by mail again.

Learn more at Get emails, texts, or both.